Crown Hair Fibers prides itself on providing quality products and a high standard of service to its customers. All orders and purchases made through this store are subject to the Terms and Conditions outlined below.


Payment Security

Credit card payments are secured using 128-bit SSL encryption. This ensures all credit card details you send to us, directly or indirectly via the internet will be encrypted. If any other user intercepts the communication, they will only be able to view the encrypted form. This makes it impossible to be intercepted by an unauthorized party as long as your browser supports the use of encrypted data transmissions.



Crown Hair Fibers is committed to complying with legislation governing privacy of personal information by businesses.Crown Hair Fibers has relevant security measures in place to protect against the loss, misuse and alteration of personal information under our control. Any personal information you provide will be stored and managed by Crown Hair Fibers and will only be used for the purpose for which you have provided it and will not be added to any third party mailing lists.


Shipping and Handling

All orders are dispatched as soon as possible, subject to availability. Any order placed after 12pm Noon on a working day, must be assumed will only be sent the following day. All orders are generally sent at 12pm Noon, Monday to Friday. All orders placed on the weekend will be sent out that coming Monday. Any shipping charges are a guide only, and are subject to change at the discretion of the nominated courier or shipping company. Charges do not take into account any bulk discounts or lodgements. Shipping companies assess charges for parcels according to their actual or cubic weight equivalent, whichever is greater. Weights are rounded up to the nearest kilogram in all calculations. Dimension restrictions apply to all parcels, including maximum length and girth.

If products are not available at time of order you will be notified via email and given the option of back ordering or having the amount charged to your credit card refunded. Standard domestic and international shipping and handling fees may apply. Shipping charges may be determined by packing size, weight and delivery location.



All purchases placed on crownhairfibers.com will be fulfilled and sent at the discretion of crownhairfibers.com. crownhairfibers.com reserves the right to cancel any order for any reason. All orders that are cancelled for whatever reason will be refunded after receiving necessary refund details and all credit card payments will be refunded immediately.

We shall take all reasonable efforts to accurately reflect the description, availability, purchase price and delivery charges of Goods on the Website. However, should there be any errors of whatsoever nature on the Website, we shall not be liable for any loss, claim or expense relating to a transaction based on any error, save – in the case of any incorrect purchase price – to the extent of refunding you for any amount already paid.



Payment by PayPal, Bankcard, MasterCard or Visa via a nominated online payment gateway only.



Every care is taken to ensure your products are dispatched in perfect condition. Please contact Crown Hair Fibers within 48 hours of receiving goods which are damaged or faulty. Defective items will be replaced. Crown Hair Fibers will not process refunds for incorrect purchase or change of mind. All refund requests need to be made in writing and will fall under the money-back guarantee time frame.


Money-Back Guarantee

All products on crownhairfibers.com fall under a 30 day money-back guarantee. If the customer is not happy with the results of any of the products purchased or feels that a product is faulty or not performing the way it should it may be returned or refunded under the 30 day money-back guarantee. The item is able to be returned and replaced free of charge by Crown Hair Fibers or a full refund will be issued to the same account that the purchase was made from by written consent of the purchaser.


Review of these terms and conditions

Crown Hair Fibers may at any time revise these Terms and Conditions by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the then current Terms and Conditions to which you are bound.